Westboro Recreation
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Cancellation Policy


For any program cancellations,
7 days or more notice- For cancellations 7 days or more before the program start date, you will receive 100% of the program refunded to you, either in a check or credit in our online system. This credit can be applied to any household member for any recreation program.
3-6 Days Notice- For cancellations 3-6 days before the program start date, you will receive 100% credit in our online system. This credit can be applied to any household member for any recreation program. In lieu of a credit, you may request a check; however you will only receive 75% of the total amount.
Less than 3 days notice-  For programs run directly through the Recreation Department (including, but not limited to, Playground Programs, Rec Basketball, etc.), cancellations less than 3 days before the program starts and after the program has started will result in no refund. Programs run through our vendors- If a vendor will still charge us for your registration, you will receive no refund. If the vendor will not charge us for your registration,  you will only receive 75% of the total amount in a recreation account credit to use with us for future programs.

For program run through our vendors, there may be refund policies different than the above policy.

In the case of medical emergencies, refunds will be handled on a case by case basis; partial, pro-rated refunds may be given. Refunds made by check may take 3-4 weeks to process.