Westborough Recreation
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Cancellation Policy


Cancellation Policy

7 Days or More Notice: 
For cancellations 7 days or more before the program start date, you will receive 100% of the program refunded to you, either in a check or credit in our online system. This credit can be applied to any household member for any recreation program.

3-6 Days Notice: 
For cancellations 3-6 days before the program start date, you will receive 100% credit in our online system. This credit can be applied to any household member for any recreation program. In lieu of a credit, you may request a check; however you will only receive 75% of the total amount.

Less Than 3 Days Notice or After the Program has Begun: 
For less than 3-day cancellations for programs run directly through the Recreation Department (including, but not limited to, Summer Playground Programs, Rec Basketball, etc.) there will be no refund.

For less than 3-day cancellations for programs that run through our vendors, will be dependent on the vendors. If a vendor will still charge us for your registration, you will receive no refund. If the vendor will not charge us for your registration,  you will only receive 75% of the total amount in a recreation account credit to use with us for future programs. For program run through our vendors, there may be refund policies different than the above policy.

In the case of medical emergencies, refunds will be handled on a case by case basis; partial, pro-rated refunds may be given. Refunds made by check may take 3-4 weeks to process.

Contact
Please call us, (508) 366-3066 or email us, westbororec@westboroughma.gov to cancel. 

Contact us during our business hours below.  
Monday: 8:00am-5:00pm
Tuesday: 8:00am-8:00pm
Wednesday: 8:00am-5:00pm
Thursday: 8:00am-5:00pm
Friday: 7:30am-12:00pm

*Please Note: Cancellation requests received through voicemail or email after 12:00pm on Fridays will be handled as a following business day request! Please make sure to reach out to us with ample time to make your cancellation requests.



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